Legal Notice

All notices from The Flavoured Shortbread Bakery to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to The Flavoured Shortbread Bakery shall be made by email, sent to the address we provide on our Web site.

Copyright Notice

All content appearing on this Web site is the property of:
The Flavoured Shortbread Bakery
Copyright © 2015 The Flavoured Shortbread Bakery. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 The Flavoured Shortbread Bakery. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Flavoured Shortbread Bakery. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Flavoured Shortbread Bakery or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Flavoured Shortbread Bakery and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The Flavoured Shortbread Bakery believes that customer conduct violates applicable law or is harmful to the interests of The Flavoured Shortbread Bakery and its subsidiaries.

Privacy Policy

Your privacy is important to us. The following section explains what we do with the information you enter on our website and, where applicable, the choices you may have regarding use of this information.

Information we collect: On our order pages we collect your name, address, email address, phone number and credit/debit card information. In addition, you may submit information about other people. For example, if you order a gift and opt to have it sent directly to the recipient, you will need to submit the recipients' information. In this case we will require the recipient's name, address and phone number.

How we use information collected: We use the information you provide when placing an order to complete that order only. We do not share this information with external or third parties except as necessary to complete the order e.g. banks for payment processing. Any information provided about a gift recipient is used only for product shipping and to confirm delivery. We may request feedback regarding our service from both you and the recipient, if separate individuals. We do not share this information with external or third parties except as necessary to complete the order. We may use email addresses to respond to any email we receive. These email addresses will not be used for any other purpose and shall not be shared with any external or third party. We may occasionally use email addresses to inform you of promotions in future. You can request to be unsubscribed from any email list at any time and there will always be a link provided on the email footer for this purpose.

Data Security: To prevent unauthorised access to our database, we have appropriate levels of electronic protection to safeguard any information we hold. We do not at any time retain any credit or debit card information.

Cookies: We may use 'cookies' for administrative purposes for example recording traffic patterns on our website. Cookies do not record any specific information about you, but will recognise your computer as having previously visited our website. We will not in any way be able to identify you as an individual. 

Shipping and Delivery

At this time, The Flavoured Shortbread Bakery ships merchandise to locations within the United Kingdom, but not to Europe or to international locations. From receipt of your order, we aim to dispatch your shortbread rounds within 5 working days. Currently, we offer delivery via Royal mail - most of our packages fit into the 'small packet' category. First class deliveries have a target delivery of 1 working day, whilst second class delivery should arrive within 3 working days. Note this excludes Saturdays and Sundays. Unfortunately we are unable to accept responsibility for any delays in delivery by Royal Mail.

Delivery shall be made to your address unless otherwise specified at the point of order. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered or once the first attempted delivery is made.

Delayed/Missing Items: Royal Mail categorises a parcel as 'lost' only if it has not been delivered after 15 working days. If your order has not arrived at the expected time, contact us via email or telephone to let us know. If after 15 days, your order has still not arrived, we will offer you a refund or send you a replacement order. Unfortunately we are obliged to follow the Royal Mail procedure regarding delayed/missing parcels and we will do our best to resolve the situation as quickly as possible.

Returns

Accepting returns is entirely at our discretion and will only be considered for goods that arrive damaged or are sent in error. If your order is damaged on arrival we have to initiate a claim with the postal service. Contact us via email as soon as possible. Please see our main delivery and returns page and follow the recommended steps to inform us. If the wrong product is delivered to you, contact us as soon as you receive the order via email to request a replacement. See our main delivery and returns page for detailed information.

As shortbread rounds are perishable goods, under the consumer contract regulations 2013, The Flavoured Shortbread Bakery does not offer refunds under any circumstances, except where noted in these terms and conditions. Products purchased via face-to-face transactions e.g. at pop-up shops or market stalls are not subject to the consumer contract regulations 2013 and cannot be returned.

Payments

Prices of products shall be that stipulated on the website. The price listed is exclusive of VAT. Our shortbread rounds are currently zero-rated for VAT (in the UK) and The Flavoured Shortbread Bakery reserves the right to amend the price, without prior notice, in the event of changes to UK law rendering the shortbread rounds to become VAT rated items. Full payment for products, including delivery charges must be made at the point of order. Upon receipt of an order, The Flavoured Shortbread Bakery will confirm by email the details, description and price for the products, along with information of the right to cancel the order.

You may purchase merchandise from this Web site by using any one of the payment options listed. The Flavoured Shortbread Bakery reserves the right to change its payment procedures at any time without prior notice to you. From time to time The Flavoured Shortbread Bakery may offer discount codes. These can be used once per customer only and cannot be used in conjunction with any other offer.

Miscellaneous

VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. The Flavoured Shortbread Bakery reserves the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: This contract is governed by and construed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and The Flavoured Shortbread Bakery with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and The Flavoured Shortbread Bakery with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorised by The Flavoured Shortbread Bakery. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

FORCE MAJEURE The Flavoured Shortbread Bakery shall be entitled to delay or cancel delivery and not be liable to you, the customer for any loss or damage, for any delay or failure to perform any of its obligations if the failure or delay results from events or circumstances outside if its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of communications, telecommunications or computer system, breakdown of plant machinery or shortage or unavailability or raw materials from natural source of supply, import or export regulations or embargoes or measures of any kind on the part of parliamentary or other governmental or equivalent authority.

SUB-CONTRACTING; The Flavoured Shortbread Bakery reserves the right to assign the contract with you in whole or part to any person, firm or company it deems suitable to provide an equivalent service standard.

LIMITATION OF LIABILITY: The aggregate liability of The Flavoured Shortbread Bakery, in the event of any breach of these terms and conditions by The Flavoured Shortbread Bakery, to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the invoice price of the products.

SOCIAL MEDIA: Users of The Flavoured Shortbread Bakery social media sites must comply with the usage policy, terms and conditions of the particular site.Users shall not post, publish, distribute or disseminate material as described in the following categories and any such material will be removed if possible and may be reported or supplied to authorities as necessary. (1) Material that defames, abuses, threatens or otherwise violates the legal rights of others. (2) statements/material that is libellous, obscene, indecent, misleading or unlawful.